ECS provides exceptional outsourced
TEM solutions designed to not only contain your
Telecom expenses, but to relieve your internal
IT, A/P, & HR staff from this administrative
burden & the associated costs, in addition
to avoiding the initial investment in both hardware
& software required for an in-house TEM
process. ECS's outsourced TEM solutions
yield a complete & ongoing cost containment
life-cycle shedding light on every aspect of
your Telecom billing issues, and discovering
cost saving opportunities. Being vendor-independent,
ECS guarantees your maximum return on
investment!
We have developed our outsourced TEM solutions
within the framework of one of three core sets
of services (Essential, Advanced, and Comprehensive)
with unmatched flexibility and focus on constant
monitoring of your Telecom expenses and ensuring
their alignment with your own defined business
goals. Thus, our service offerings are the most
proactive, and most effective cost containment
methods accomplishing both short & long
term benefits for your enterprise.
Essential Services provide for instant
& detailed visibility into your Telecom
spend regardless of service category (Data,
Voice, or Wireless). Services include Inventory,
Contracts Management, Invoice Processing,
Billing Review, and Reporting. |
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Advanced Services are a mix of all essential
services with one or more professional services
such as Bill Auditing, Provisioning/Order
Management, and Contracts Management. |
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Comprehensive Services are the most
complete and cost-effective for organizations
who decide on outsourcing their entire Telecom
Expense Management & procurement life-cycle
relieving their internal staff from this
onerous process, while they focus on their
core business. The services provided here
emulate all phases of your Telecom procurement
& financial analysis & include:
Contracts Management, Provisioning/Order
Management, Inventory Management, SLA Tracking,
Payment Approval, Auditing, Billing, Analysis,
Inquiry, and ERP Integration for all your
Telecom services. |
We strive to be the leader in Telecom expense
management solutions!
Our unmatched professional services coupled
with one of our core set of services & expertise
will make an end to your TEM challenging issues
such as Billing Audit, Contracts Management,
Provisioning/Order Management, Wireless Services
Cost Management:
Billing Audit: ECS provides this
service as an ongoing and part of the bill paying
process to ensure maximum return on investment.
The importance of this service stems from the
deplorable error rate discovery found in most
Telecom bills. At ECS, we will proactively
and incessantly review your bills for errors
and overcharges, and will secure refunds/credits
for your lost profit. ECS is not affiliated
with any vendor or carrier; and as such, we
are compelled to maximize your bottom line.
Contracts Management: By capturing all
pertinent details to your carrier agreements
in one central enterprise repository, ECS
Contracts Management Services will enable you
with instant visibility to your contracts terms,
conditions, & expiration dates related to
billings & charges for all service categories
provided to you by your carriers: data, voice,
& wireless. This visibility provides the
foundation for real cost savings in future negotiations,
contracts optimization, and prevention of auto-renewals
for futile agreements. We will present you with
reports such as monthly & cumulative commitment
spend history vs. required commitment levels,
monthly spend, spend to date, and total commitment
& monthly spend for the remainder of the
contracts.
Provisioning/Order Management: Not only
would we offload your IT/Telecom staff from
this time consuming process including placing,
terminating, and modifying all orders, but we
would gather and track specific configuration
information and optimization for all telecom
services (Voice, Data, Wireless, VoIP, Calling
Cards, and Conferencing) for your Telecom and
Network Engineering. On behalf of your company,
we would interact with your Telecom carriers'
customer service and billing organizations throughout
the order and provisioning lifecycle.
Wireless Services Cost Management: Are
your wireless services costs getting out of
control? You are not alone! With the fast growing
wireless service offerings, the almost endless
rate plans, the lack of a usage policy implementation,
as well as the decentralized procurement process,
many enterprises struggle to contain the expenses
of their wireless services. ECS can carry
out the complete wireless cost management process
for you implementing industry best practices
including rate optimization and wireless usage
policies.
